Legal notice

Last Updated: September 25, 2026

Welcome to Loe & Ember. By accessing our website, purchasing our products, or using our services, you agree to the terms, policies, and conditions stated throughout this website.

Product Information

Loe & Ember makes reasonable efforts to provide accurate product descriptions, images, specifications, pricing, and other information.

Product appearance, packaging, color, or minor details may vary due to manufacturing updates, supplier changes, photography, lighting, or screen settings.

Wellness & Medical Disclaimer

Loe & Ember wellness products, including heated comfort products, are intended for general wellness and personal comfort purposes only.

Information provided on this website is not medical advice and should not replace professional diagnosis, treatment, or guidance from a qualified healthcare provider.

Unless specifically stated and supported by applicable regulatory authorization, Loe & Ember products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Customers who are pregnant, have reduced heat sensitivity, circulation problems, implanted medical devices, chronic medical conditions, or other health concerns should consult a qualified healthcare professional before using heated products.

Always follow all product instructions, safety information, and warnings.

Orders & Payments

By placing an order with Loe & Ember, you confirm that:

The information you provide is accurate.
You are authorized to use the selected payment method.
You agree to the price and applicable charges displayed at checkout.

Loe & Ember reserves the right to refuse or cancel an order due to suspected fraud, payment problems, pricing errors, product availability, or other legitimate business reasons.

If an order is canceled after payment has been collected, any applicable refund will be returned to the original payment method.

Shipping

Loe & Ember currently ships within the United States.

Estimated delivery time is 8–16 days after order processing unless otherwise stated on the product page.

Delivery dates are estimates and are not guaranteed. Delays may occur due to shipping carriers, weather, holidays, supply-chain disruptions, incorrect shipping information, or circumstances outside of our reasonable control.

Tracking information will be provided when available.

Shipping costs, if applicable, will be displayed at checkout.

7-Day Return Policy

Loe & Ember accepts eligible return requests within 7 days of confirmed delivery.

To qualify for a return, merchandise must be:

Unused
Unworn
Undamaged
In its original condition
In its original packaging

Customers must contact Loe & Ember before sending an item back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Once a return is received and inspected, approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable unless required by law or the return resulted from an error by Loe & Ember.

After the 7-day return period, sales are final except where otherwise required by applicable law.

Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, contact Loe & Ember as soon as possible.

Please include:

Your order number
A description of the problem
Clear photographs or video showing the issue when requested

Eligible claims may be resolved through a replacement, refund, or another appropriate solution.

Product Use & Safety

Customers are responsible for using Loe & Ember products according to all instructions, warnings, and intended uses.

Stop using a heated product immediately if it shows signs of:

Overheating
Electrical malfunction
Exposed or damaged wiring
Physical damage
Unusual odor, smoke, or abnormal operation

Products should not be modified or used for purposes other than those intended by the manufacturer.

To the extent permitted by law, Loe & Ember is not responsible for damage or injury resulting from misuse, modification, improper handling, or failure to follow product instructions and warnings.

Intellectual Property

Unless otherwise stated, original Loe & Ember branding, written content, graphics, logos, designs, photographs, and other website materials are owned by or licensed to Loe & Ember.

These materials may not be copied, reproduced, distributed, sold, republished, or used commercially without authorization.

Third-Party Services

Loe & Ember may use third-party companies for services including:

Ecommerce hosting
Payment processing
Order fulfillment
Shipping
Analytics
Marketing
Customer communications

Those companies may operate according to their own terms, policies, and privacy practices.

Limitation of Liability

To the fullest extent permitted by applicable law, Loe & Ember will not be liable for indirect, incidental, special, or consequential damages resulting from the use of this website or its products.

Nothing in this policy is intended to limit rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Privacy

Customer information is handled according to the Loe & Ember Privacy Policy.

Loe & Ember may collect information necessary to process orders, provide customer service, operate the website, prevent fraud, and perform other legitimate business functions.

For complete details regarding personal information, cookies, third-party providers, and customer rights, please review our Privacy Policy.